:: together with PublicAffairsAsia, my colleagues at Edelman China published a short white paper today titled The Dragon & The Mouse. The paper takes a look at how social media is impacting public affairs in China, and even includes some insights from yours truly (bottom of page 7).

To check out the press release and more details, link here. To download the white paper as a PDF, link here. To read the paper, see below. Let me know what you think in the comments section below.  /// AjS

:: as I think most of you know, I’m a strategist at Edelman Digital Asia Pacific. As such, I just wanted to share some news.

Together with our partner Brandtology, we launched the Asia-Pacific Digital Brand Index (DBI), a regional study of online conversations about big tech brands covering 10 markets (Japan, Korea, Mainland China, Hong Kong, Taiwan, Malaysia, Indonesia, Singapore, India, and Australia). The study captures and distills 800,000 mentions of 233 major technology and telco brands on over 4,000 sites.

For more details and market-by-market data / fact sheet downloads, link here. [Google was #1 and Dell was #10, link here to found out the rest of the top 10.]

The study’s analysis and insights are quite telling.

One of the key take-aways for me (something John Kerr, Edelman Digital Asia Pacific head discusses more here) is that while having a consistently aligned social media strategy across Asia markets on a macro objectives level is crucial, tactic execution needs to be locally contextualized to ensure success. The nuts and bolts of brand engagement simply won’t work uniformly across such diverse social media environments.

The study also puts forth an interesting series of indices that help local and regional marketers find measurement benchmarks around important areas like Internet word of mouth conversation volume, engagement (or mentions per unique voice), channel volume / breadth, etc. All very much worth checking out.

To learn more, feel free to get in touch: adam.schokora@edelman.com

Also, see below for a video of John Kerr giving a quick overview of the study. To better understand the study’s methodology, link here.  // AjS

[Full disclosure: Edelman and Edelman Digital represent technology brands around the world, many of which are included in the Edelman Digital Brand Index.]

:: I peeked this TED Talk today and was pretty impressed. Shirky does many things really well in this presentation, but most notably:

• he smartly and succinctly summarizes the entire “transforming media landscape” X “social / digital media is important and why” meme we have all come to know and love over the past 5 years.
• he clearly illustrates the best example of social media in a China to date – better than any of us so-called Chinese digital experts have done. [Hail the power of online video and good public speaking skills!]
• he says this, “on the Internet, every medium (i.e. TV, magazines, telephone, books, etc.) is right next door to every other medium, put another way, media is increasingly less just a source of information, and increasingly a site of coordination.”
• he also puts forth this brilliant nugget of wisdom, “the media landscape that we knew, as familiar as it was and as easy as it was conceptually to deal with the idea that professionals broadcast messages to amateurs is increasingly slipping away. In a world where media is global, social, ubiquitous, and cheap; in a world of media in which the former audience are increasingly full participants – in that world [i.e. today], media is less and less often about crafting a single message to be consumed by individuals, it’s more and more often a way of creating an environment for convening and supporting groups [i.e. conversation and community-based interaction]. The choice anyone who has a message that they want to have heard anywhere in the world faces, isn’t whether that’s the media environment we’ve want to operate in, that’s the media environment we’ve got. The question now is, how to we make the best of that medium even though that means changing the way we have always done it.” [Halle-fucking-lujah! Shirky, you killed it with that closer – bravo!]

The last point is what I have spent a good chunk of my professional life trying to get others to understand (and pay for). It has vast implications for “media people,” (who is everyone now-a-days) as well as the communications, PR, marketing, advertising, etc. industries. The next time your client (or colleague, or your mom) just doesn’t get it, play them this video. If English is not their first language, get a professional to translate it into the appropriate language. It will save you a lot of time / effort / money in the long run.  // AjS

“It’s Your Turn” (到你了) is what Converse (China) has aptly titled its latest campaign featuring “flagship” spokespeople, Queen Sea Big Shark – one of China’s better-known indie bands. The campaign crowd-sources not only lyrics for the band’s new song Let’s Play, but also extras for cameo appearances in the song’s music video.

Once again Converse, bravo, well done.

Our friends at W+K Shanghai also deserve a chest bump for their work on this campaign – they are Converse’s agency of record in China.

What do I like about the “It’s Your Turn” campaign? Find out just below this mad hot Queen Sea Big Shark band photo.

First, it’s leveraging web basics (social media, user-generated content, etc.) to co-create with, among other target-audiences, the Chinese creative community. I love the web and I love the Chinese creative community, using the former to get through to the latter makes me happy and is just plain smart, kudos!

Second, it’s providing a Chinese indie band yet another platform of exposure, promotion, and “packaging;” and it’s doing it in a non-intrusive, non-corporate way. Converse is just playing a facilitator role to make it all happen – none of the hype is focused on the brand, it’s all about the band. This campaign is not only good for Queen Sea Big Shark’s prospects, but also for the healthy development indie music scene and creative community as a whole.

Third, whether Converse wants to admit it or not, it’s not just for the indie crowd in China, or anywhere really. It’s a massive brand with the majority of it’s consumers falling into the “mainstream” crowd. The efforts Converse is making to align itself with Chinese indie culture and the Chinese creative community does well to establish / accentuate the brand’s personality and distinguish it among competitors in the China market, but more importantly (to us anyway), it helps educate “the mainstream” (i.e. the 90%) about the indie / creative scene (i.e. the 10%). This is something the former desires and the latter of course welcomes, and in the end, the brand wins too. This kind of education / awareness raising is a great service that (in some ways, only) big commercial brands and mainstream media can provide both demographics. Involving a mass audience in an indie band’s creative process is a nice way to achieve this.

Fourth, related to the third reason, the offline auditions for music video cameos are being held in Nanjing, Guangzhou, Chongqing, Shenyang, Wuhan, and Xian – all second tier cities (except Guangzhou). This is a smart move for Converse on many levels, but what I most like about it is that the brand is bringing indie / creative culture to new demographics, not just the tried and true 1st-tier markets of Beijing and Shanghai.

Fifth, there is half compelling prize. It’s depressing how many of these user-generated content / co-creation efforts by big brands (most of which probably have significantly larger marketing budgets than Converse) are incentivized with lame awards. “It’s Your Turn” winners get an all-expense-paid 5-day trip for two to Beijing to attend Modern Sky’s MIDI Music Festival in October. Winners are also given a RMB 2000 shopping spree at a Converse store. Both of these things are in addition to the obvious – winners either having lyrics they wrote used in a Queen Sea Big Shark song (Let’s Play) or appearing in the band’s Let’s Play music video, both of which will be high-profile, nationally promoted pieces of content. (Hell, I’m thinking about participating.)

Last, the campaign simply works. It’s achieving exactly what Converse wants it to – pushing the brand’s image / traits / attributes further in the direction it wants to go.

I only have two small critiques:

First, I think the campaign could be amplified better. It has been live for two weeks and besides some banner ads on Douban.com and the official Converse China website, I haven’t really heard much else about it. (Hopefully this post helps get the word out further.) Connecting with influential bloggers / online communities and courting brand fans to spread the word would help give an already great idea more legs within the indie community, but more importantly, among mainstream audiences. And of course, tapping more mainstream channels (online and off) would help increase the reach of the campaign across multiple demographics / localities.

Second, although I think this “one-off” campaign is a great thing all around (as was the LoveNoise campaign), I would like to see Converse communicate more openly about long-term commitments and plans for the brand’s involvement in the Chinese indie music scene. This is something that Pepsi has done quite well (albeit only in words and on paper at this point) with its Battle of the Bands / Voice of the Next Generation campaign and QMusic label.

I’m all for leading through action, which Converse has done admirably, but research we’ve done at NeochaEDGE has found that brands have much to gain from publicly stating their long-term commitments or plans to engage with the Chinese creative community and local indie culture.

To learn more about the “It’s Your Turn” campaign’s lyric-writing contest, link here; for more on the campaign’s “be an extra in the Let’s Play music video” contest, link here. See below for two videos introducing both elements of the campaign. For more NeochaEDGE posts on Converse, link here. For more from W+K on NeochaEDGE, link here.  // AjS

This post was originally published on NeochaEDGE, a site I regularly contribute to. To see more of my posts on NeochaEDGE, link here.

NeochaEDGE is a daily-curated, bilingual website and discovery engine dedicated to showcasing leading-edge creative content and emerging youth culture in China.

:: China’s Web 2.0 space is in constant flux. Companies rise and fall, and the ones that remain are forever adjusting their positioning, rolling out new services to compete in new sectors, and even changing their corporate identity altogether. And that’s without accounting for the hand of the government in all-things digital.

:: in China, discussion of online Internet word of mouth (IWOM) PR crises always seem to be focused on foreign companies, but this is a bit misleading because local Chinese companies get it too. Online crises in China comes in many forms. Sometimes they are brought on by circumstances outside of a brand’s control – a freak accident that explodes into a storm of online controversy, or changes in government policy that throw a benign long-term practice into the worst possible light. Other crises are unfortunately engineered by the brands themselves, through carelessness or malice. The five examples below of Chinese brands in crises online in China show that in many cases, rather than the details of the problem itself, what’s important is how a brand responds to the initial crisis that makes a lasting impression on Chinese netizens. A swift, engaging, well-targeted response can make all the difference between a satisfied group of online consumers / stakeholders, and a devastating rumor that will continue to harm a brand’s image and reputation for years to come.

BYD’s “five-star” scandal ::
BYD is a domestic Chinese auto manufacturer that aspires to be an international brand. Although it has attracted considerable attention this year for its electric models, more recent news reports have focused on a safety scandal involving a traditional model. In July, a BYD F0 car rear-ended a mini van. Although BYD has boasted about the car’s superior safety rating (BYD claims “five-star” passage of the C-NCAP collision test) none of the F0’s air bags inflated when the collision occurred. The owner of the car took BYD to court for misleading customers with false test results. Shortly afterward, the China Consumer Association, the quality supervisor, issued a warning that the collision test results for the F0 are not due to be released until September, so the “five star” test results cannot not true. This statement brought the incident to the attention of the national media, and from there it spread to online forums where netizens blasted the company’s dirty dealing. In the aftermath, BYD responded by releasing an open “letter of gratitude” implying that the lawsuit was an effort by its competitors, referred to as “foreign brands and co-brands,” to fight the pressure of BYD’s climbing sales figures. An article entitled “BYD incident exposed an unspoken rule; the collision test gates is all bullshit” was published in the print media and widely republished on the major portals and auto websites. On a more grassroots level, an online post entitled “Protest! F0 was bullied. Let’s comment and tell the truth” emerged on a BYD sponsored forum and has been reposted elsewhere. Although these articles have currently diverted attention from BYD’s misleading advertising to focus on the company’s victimization at the hands of big brands who feel threatened, the cycle of the scandal is probably not finished yet. It remains to be seen whether BYD’s appeal to nationalism will ultimately work out to its benefit on the Chinese Internet, or if it will eventually have to speak directly .

Mengniu’s OMP Scandal ::
Milk Deluxe (特仑苏), a premium brand of milk from Chinese dairy heavyweight brand Mengniu, was marketed to wealthy consumers as an especially healthy beverage choice. The packaging and advertising heavily emphasized the presence of “osteoblast milk protein” (OMP), an additive that Mengniu claimed would help the absorbtion of calcium to promote bone growth. With consumers and the Chinese government wary of any and all additives to pure milk in the wake of 2008’s melamine scandal, the attention of Chinese netizens and the local mainstream media turned to OMP. A government quality investigation of Mengniu’s OMP practices hit the media in February, 2009, and sparked intense online debate (”Who’s messing around? It’s Mengniu! Is someone afraid of chaos? Are we just supposed to sit and drink poisoned milk in silence so the world will be at peace?!”). Because the product was aimed at a relatively limited consumer group, Mengniu’s difficulties were not directly related to the additive itself. Instead, it was its ambivalent response to the crisis that got it into the most trouble online from Chinese netizens who are highly sensitive to perceived hypocrisy. Initially, Mengniu claimed that OMP contained IGF-1, but when news came out that IGF-1 could be carcinogenic in large doses, it changed its tune and said that OMP was essentially Milk Basic Protein, an accepted food additive. Fatigued consumers didn’t care much at this point (”Experts say milk with OMP isn’t harmful to your health.” “Then let the experts drink it first“). However, when third-party tests were released showing that OMP did not have nearly the extent of health benefits that Mengniu claimed, the company was hit again. A posting on the influential popular science community blog Squirrel Society concluded “To make such claims about efficacy based on such preliminary research, it’s quite an understatement to say they merely ‘exaggerated the effects’.” The additive was eventually banned, and Mengniu, which had emerged relatively unscathed from the melamine scandal, ended up with a black eye.

Wang Laoji’s additive scandal ::
Wang Laoji (王老吉凉茶) is a “herbal tea” drink that rivals Coca-Cola in popularity in China, but is preferred by many because it’s a Chinese product rather than an international or American brand. It also plays up the health qualities of its formula, which is based on the use of traditional Chinese medicinal ingredients. This practice got the brand into trouble earlier this year. In May 2009, Ye Zhengchao (叶征潮) accused Wang Laoji of giving him gastric ulcers because it contained prunella vulgaris (夏枯草), an ingredient usually associated with Chinese medicine. The Ministry of Health had once claimed that adding prunella vulgaris to food and drink violated the Food Safety Law. The charges were heavily reported in the media and became a popular conversation topic on BBS discussion forums (”Wang Laoji is poison that’ll hurt your liver!”). Web portals, such as the Influential Brands website has a whole channel devoted to Wang Laoji and the case. The case even acquired its own “gate” : Additive Gate (添加门). [Chinese netizens are in the habit of adding "gates" to the ends of catch phrases representing particular online scandals.] Anti-fraudster and TCM-buster Fang Zhouzi weighed in with a blog post about implications of drinking herbal teas drinks, further polarizing the issue: now Wang Laoji’s defenders were sticking up for the entirety of traditional Chinese medicine. The popular nationalist-leaning Tiexue BBS hosted many threads related to Wang Laoji, both positive and negative. Defenses were widespread based on Wang Laoji’s previous reputation: for example, a post dated May 11 details the first time that netizens noticed the brand, which was during the Sichuan earthquake in 2008: “Wang Laoji donated 100 million yuan instantly, and is far superior to the wealthier Coca-Cola and Pepsi,” and said that the Ministry of Health should take care of Coca-Cola first if it wanted to clean up Wang Laoji. Elsewhere, netizens were not entirely negative about the additive itself: a Baidu Knowledge answer talks about the widespread notion that people in Guangzhou use prunella vulgaris to brew medicinal soups, and that it’s not bad for the body at all. The company made no response: when China Newsweek tried to interview a company spokesperson about the case, they were rebuffed as were other Chinese media outlets. On May 12 the Guangdong Food Profession Union (广东省食品行业协会) declared that prunella vulgaris had been listed in the Ministry of Health’s list of legal food additives in 2005 and that it is not known to cause gastric ulcers. So the takeaway seems to be that if you’re a well-regarded national brand known for philanthropy and that’s connected to a point of national pride, you may be able to ride out a health crisis by simply relying on the government and the patriotic public. Wang Laoji  may have avoided a crippling scandal this time round, but the poison allegations will continue to circulate online, and when they are brought up in the future, there will be no company response to rebut them.

China Post’s EMS handling scandal ::
Around August 24, a several minute clip appeared online that showed postal workers unloading EMS (China Post’s Express Mail Service) packages from the back of a mail truck. Rather than handling them carefully, as customers might imagine, the workers rolled or threw the packages onto the ground, where they landed with audible “thumps.” One of the comments on the post read, “This is a serious infringement on consumer rights….it must be strictly investigated, and management must be overhauled. Otherwise, our countrymen will have no choice but to choose Fedex, UPS, or DHL.” The video quickly spread to other hosts, like 56, and sparked animated discussion among netizens. On the Xitek forums, the netizen who started the thread said “Don’t use EMS from now on,” and similar sentiments echoed across the Chinese Internet. However, netizens confessed that many times they are in a bind: in urban areas there are lots of choices of delivery services, but China Post is practically the only option in smaller towns across the country. The response so far from China Post has been entirely media-driven. Although the mail truck’s plates placed it in Panzhihua, Sichuan, it was the Hangzhou-based Qianjiang Evening News that picked up the story in the interest of its readership, which would be particularly concerned because the city is home to the headquarters of online auction house Taobao and many small online retailers. The newspaper reported a mealy-mouthed statement from the Panzhihua Post Office: “The truck in the video isn’t likely to be ours because our mail trucks are mostly Chang’an vans. From the scene, we are not able to confirm the registration number at the moment,” which also suggested that the clip could be a malicious hoax. The paper also spoke to a Hangzhou postal official, who said that such mishandling never occurred in his city. Netizens who commented on QQ’s repost of that news item were dubious, with most seeing the official’s statement as a purely cover-your-ass action.

Google.CN’s porn scandal ::
In June, Google China was the subject of CCTV news reports that accused it of violating social morality. As part of a national campaign against pornography and other corrupting online influences in easy reach of the country’s youth, CCTV revealed that Google.CN would suggest filthy phrases and sentences to innocent netizens searching for completely ordinary, benign terms. The accusations blanketed the national media both online and off, and although netizens were generally sympathetic to Google because of previous prejudices toward CCTV’s hatchet-jobs in the service of government propaganda campaigns, it is still instructive to see how Google responded to the crisis. Unlike the dodgy medical ad crisis last December, during which Google China’s protestations made it appear like a defiant outsider attempting an end-run around China’s advertising law, its attitude all along was one of active cooperation. Its fast response drew a favorable reaction from many Chinese netizens. Initially it worked to remove the search suggestion tool that had gotten it into trouble, and thereafter made periodic statements that it was cooperating with the authorities to ensure that its search results were acceptable. At least in the context of Internet word-of-mouth, what started out as a slam on Google’s online reputation turned into a credibility hit for CCTV. Google declined to comment, preferring to let netizens draw their own conclusions about the Google.CN vs. CCTV “PK” matchup. Some netizens even suggested that Baidu, which had been blasted by CCTV for accepting paid ads for medical products it knew were of questionable legality, had made up with the network and had called in the hit on its international search rival. And when Chinese netizens discovered that CCTV had interviewed its own intern for a man-on-the-street response, and when they unearthed evidence that CCTV had essentially gamed the search suggestion tool to create the pornographic sentences, Google China continued to cooperate the authorities and let the IWOM play out on its own.

// AjS

[Friday 5 is the product of my work for Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

:: here are five more examples of the fascinating Chinese Internet slang and memes that today’s local netizens are all about. This installment ranges from memes inspired by government-speak (”pressure difference”) and the depressed economy (”to be found a job”), to imports from Korea and Japan. Two examples trace the progress of a meme from its use as an inconsequential piece of Internet fluff to its roll in larger commercial or charitable endeavors.

brother chun / brother zeng (春哥 / 曾哥) ::
Li Yuchun and Zeng Yike, both tomboyish Super Girl stars whose androgynous style is a key factor contributing to their popularity. When Li won the competition back in 2005, she appealed to many female fans because she seemed like a liberator who cast off social constraints, and she gave confidence to women who fell short of the cultural ideal. On the other hand, there are those who think “she looks like a man.” The Brother Chun meme is due to this second group. The initial catchphrase was “Brother Chun is All Man, A Real Iron-man” (春哥纯爷们, 铁血真汉子) and sparked an online explosion of photoshopped images that combined Li’s head and men’s bodies. It soon transformed into a parody cult, with Li’s head ’shopped onto the bodies of the icons of various religions, all captioned with “Believe in Chun brother and live forever” (信春哥，得永生) Since then, there have been other variations in a more materialistic vein: “Believe in Chun brother and you will not fail your exams (新春哥，不挂科), and “Believe in Chun brother and make a fortune” (信春哥，发大财).With an Internet culture in China that seems able to turn everything into entertainment, these memes spread quite fast and also extended their influence to the offline world. “All man” (纯爷们) or even just 纯 (pure) has gone on to be a general reference to “male quality” with a humorous undertone (the term was notably used by mincing comedian Xiao Shenyang at this year’s Spring Festival Gala, the biggest annual mainstream media / entertainment event in China). Brother Chun even has been exploited for commercial gain: an expansion released in June for the Chinese edition of the video game MapleStory (冒险岛：骑士团的逆袭), run by Shanda, echoed the meme in its advertising: “Help Brother Chun: Exterminate the Spring Dove and Gain Eternal Life” (助春哥，灭春鸽，得永生). Zeng Yike had her own set of fans and slightly obsessed anti-fans who copied the Brother Chun phenomenon wholesale – “Brother Zeng,” male body photoshops (particularly Stallone), slogans, a parody cult, and an ugly undercurrent of misogyny.

jia junpeng, postcards, & loneliness (贾君鹏 / 明信片 / 寂寞) ::
On July 16 a post appeared on the Baidu World of Warcraft Postbar (魔兽贴吧) that read simply, “Jia Junpeng, your mom wants you to go home for dinner” (贾君鹏你妈妈喊你回家吃饭). The short post – nothing more than the title, and no clue as to the identity of Jia Junpeng – highlighted the intensity of gaming culture on the Chinese Internet: eating and sleeping in web cafes without going home to eat. By the end of the day the postreportedly had more than 4 million views and 300,000 comments. A Beijing-based media company later claimed that the phrase was a viral marketing ploy, although there are other competing theories as to its origins. Jia himself was never found (see ChinaHush for more). Like other memes, Jia Junpeng has been Photoshopped extensively: Saddam Hussein, films stills, and comics, among other settings (see chinaSMACK for more images). It was also harnessed for other causes: “Taiwan, your motherland wants you to come home for dinner”). The Jia Junpeng meme, with its mention of “dinner” and a reference to the non-loneliness of being with family, was a natural complement for an earlier WoW meme, “Brother’s not eating dinner, I’m eating loneliness” (哥吃的不是面, 是寂寞), which appeared accompanied by a picture of a young man and a bowl of noodles after WoW suspended operations on June 7. Without a game to play, online groups sprang up: the “Loneliness Group” (寂寞派) and the Loneliness (Political) Party (寂寞党), and the catchphrase structure gave rise to many variations, such as “I’m not posting a post, I’m posting loneliness” (我发的不是帖子, 是寂寞). Jia Junpeng took on another dimension when the Amoiist, a blogger from Xiamen, was detained by police in July 2009 for posting an appeal video about a rape and murder. After his arrest, other netizens got involved to save the blogger, whose real name was Guo Baofeng (郭宝峰). They twittered “Guo Baofeng, your mum wants you to go home for dinner” in Chinese and English, and organized a drive to send postcards bearing that message to the Mawei prison where Guo was being held. He was eventually released, and whether or not the postcards had anything to do with it, the campaign captured the attention of the major mainstream media (See The Time Weekly 时代周报). And both Jia Junpeng and loneliness have been appropriated as t-shirt slogans. Mengtoy, a T-Shirt and plush toy company with a shop on Taobao.com, features t-shirts bearing the slogan “WoW: your mom wants you to go home for dinner,” and “MoM: I’m not eating dinner, I’m eating loneliness,” cleverly inverting the WoW into MoM.

passive actions: 被 ::
被 (bèi) is a passive marker in Chinese language, but when it’s used with verbs that aren’t normally thought of in passive terms, it represents futility in the face of external circumstances beyond your own control. It’s a familiar linguistics structure – remember back to last May when donations were being solicited for the Wenchuan Earthquake recovery effort, and 被捐款 (bèi juānkuǎn), “to be donated”, indicated that a “voluntary” contribution was automatically (sometimes unwillingly) deducted from many people’s salary. But involuntary donations apparently take place all the time, and they’ve been on the rise following the damage wrought on Taiwan by typhoon Morakot. This June, recent graduates exposed a dodgy strategy that some colleges use to inflate their successful employment statistics: they require students to provide proof of employment before they can obtain a diploma, or they cook up fake employment contracts and recruit graduates into non-existent jobs. The term 就业 (jiùyè) means “to find a job”; made passive, 被就业 (bèi jiùyè) indicates that the job-seeker finds themselves with an employment contract without actually having any of the benefits or responsibilities that come with a job: work and a salary, for example. In July, 被增长 (bèi zēngzhǎng, “to be increased”) hit the net. 增长 (zēngzhǎng), means “gain”, and is used to describe economic gains, increases in satisfaction rates, and other rising trends. When it’s applied passively, “to have been increased” indicates that someone is part of a statistical group whose numbers have risen without any actual gains being made. (This happens more than frequently in China.) The term seems to stem from a blog post made by commentator Xia Yucai, who wrote “My income has ‘been increased’ by the State Statistics Bureau” (我的收入在国家统计局那里“被增长”了). Finally, in late July and early August, 全勤 (quán qín), “perfect attendance,” has also been taken passive, 被全勤 (bèi quánqín, “to be perfect attendanced”), to describe workers who don’t take any vacation, not of their own volition, but because they are unable to take time off. Originally an isolated observation, the term took off in popularity because “perfect attendanced” workers form a significant group online. The question “Little white-collar, have you been ‘perfect attendanced’ today?” notes the demographic group affected by “perfect attendance” and many of the other passive memes.

Korean and Japanese affectations ::
思密达 (sīmìdá, also 斯米达) is a Chinese transliteration of a Korean honorific (하십니다) that is used as a sentence-ending particle in net-speak. It invaded Tianya’s Entertainment Gossip boards in 2008, to the point that people made posts asking people to please knock it off, and it’s spread across the net since then. There’s an undercurrent of anti-Korean sentiment to its use in some contexts (online jokester Chun Baba has the line “Everything belongs to Korea simida” 什么都是韩国的思密达), but it’s also used generally as a mark of sarcasm, or even simply a cute affectation that flies over the heads of many ordinary netizens. What’s particularly amusing about the mystery surrounding 思密达 is that when it shows up in the title of a web page (which pushes it to the top of search engine results), it’s most likely being used as the transliteration of Smecta, a diarrhea remedy for young children, so casual netizens who run across the term in forums remain in the dark, unless they take advantage of one of the many Ask sites, where the term is defined quite widely. There’s something similar going on for the Japanese sentence ending particle です, which has been taken into Chinese as 的说, most likely through soaps imported from Taiwan. It’s much less tied to Japan than “simida” is to Korea, and is mainly used as a cutesy, exclamatory sentence ending word. There’s a contentious Baidu Postbar devoted to the term where enthusiasts and denigrators fight it out through the use of other contemporary memes. And then there’s the meta-commentary: “The word desu was invented by the Koreans simida” (“的说”这个词是寒国人发明的思密达).

pressure difference: the Shanghai building collapse ::
On June 27, a 13-storey building in the Lotus Riverside development in Shanghai toppled over due to poorly-planned excavations for an underground parking garage. The building remained in one piece, and photos of the accident captured the attention of China’s netizens. Just as they had with the CCTV fire in February, netizens reimagined the scene in a series of Photoshops showing a Transformer attack, a number of Ultraman battles, and various other destructive events, including a visit from Brother Chun. The term 楼脆脆, “fragile building”, was the popular term used to describe the fallen structure. Just this month a building in Chengdu was discovered to have leaned sideways so the top was resting against the building next door, and it was given a similar name: 楼歪歪, “leaning building.” The official explanation for the Shanghai collapse employed the term “pressure difference” (压力差) to describe how the building was pushed over. The term was first mocked for seeming to indicate that the building itself was problem free (“blame it on the pressure difference”) and it now has been adopted for use in other areas of pressure (not just the physical ones of ground on building): A thread titled “India, be careful of ‘pressure difference’” was posted on Sohu’s military forums (印度，请小心“压力差”), and netizens have mixed the term with last year’s “Have you gone out for soy sauce today?” (今天你打酱油了吗) to create “Have you had pressure difference today?” (今天你压力差了吗？).

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

:: my weekly Friday 5 briefs on the Chinese Internet are (hopefully) a useful resource and (fingers crossed) an excellent way to keep up with online trends / culture, local web communities, and social media engagement on the Chinese Internet. However, you are still left six days out of the week in which you can’t expect a Friday 5. Fortunately, there are a wealth of other respectable online sources focused on social media, online marketing, and digital trends in China. The selection below represents English language content of such sources, ranging from websites put out by ad / marketing / communications agencies and consultancies, to personal blogs by individuals and groups captivated by China’s Internet culture.

personal ::
In2Marcom describes itself as “a weblog all about INnovative and INsightful marketing communication, around Digital and Social Media in China.” It’s run by Jason Zhan Jia (ZJ), who started it up just this past March after working in digital and social media for several years. One interesting recent post looked at the development of a “test paper” meme, in which netizens repost exam questions answered with sarcasm, dirty jokes, or non-sequiturs, and its use as a marketing tool by Peugeot, Cadillac, and finally BYD. Dutch entrepreneur and social media practitioner Marc van der Chijs is an online personality based in Shanghai. The co-founder of Tudou.com and CEO of The Netherlands Spil Games Asia (”the world’s ultimate online game destination”), he keeps an English-language blog with a pretty good following. He’s an enthusiastic Twitterer, and many of his posts are about Twitter, for example, when his “Tweet” appeared in a Dutch newspaper from June 2009, which was about a frustrated attempt to book a flight on KLM, the Royal Dutch Airlines. Another notable post was “Talking and Talking”, from July, in which he spoke about Spil Games in Holland and Internet entrepreneurship in China. Included at the end of the blog post is an embedded video interview with an online TV station.

group ::
88 Bar (八八吧) is maintained by Jason Li and Lyn Jeffery and is the successor to Virtual China, the blog they ran for the Institute for the Future. They launched 88 Bar when their focus on Virtual China expanded from purely virtual culture to include offline culture and interactions between the two. They still blog regularly about Chinese social media, trends, and viral memes, although more as pointers to in-depth treatments on other sites. Recent posts include a look at steampunk animations and coverage of the World of Warcraft protests at this year’s China Joy. Danwei, a group blog that covers Chinese media as a whole, also dips into social media from time to time. It recently interviewed Dan Brody of 360quan and covered the shakeup of China’s microblogging platforms in the wake of the Urumqi riots.

tech ::
TechBlog86 (the number refers to China’s IDD prefix) is kept by David Feng, whose gossipy, insiderish writing style assumes that readers are familiar with the larger context behind the latest developments in China’s digital sector. The blog, which relaunched in May following an unfortunate hiatus, covers a wide and (sometimes random) variety of topics, from the most interesting MSN signatures to conference writeups (CHINICT 2009) to speculation about impeding changes in the local Web 2.0 industry: will Xiaonei get shut down? No, it’s just changing its name to RenRen. MOBINODE (动点博客) is a group blog focused on the Asia tech industry, with an emphasis on China. It’s maintained by Gang Lu (see this interview on 56minus1). Recent notable posts include advice to Facebook to forget about its prospects in the China market, and a look at Tencent’s rebate program. MOBINODE is associated with Mobinode.tv (动点博视), a series of Chinese-language interviews with Asia tech professionals. It has plans to develop an English-language counterpart, but has only done one subtitled interview, with Yeeyan co-founder Jiamin zhao, so far.

agencies / consultancies / professional entities ::
CNReviews, which hosts active discussions on hot-button issues in Chinese politics and culture, also features content from Blogger Insight that looks at the Chinese SNS / social media scene. Recent highlights include a look at the four distinguishing characteristics of Chinese SNS websites and a hilarious examination of opaque 3G advertisements. One of the things that makes CNReviews such a fun read is that it stakes out a firm position on issues – no wishy-washiness here – which generates energetic comment threads. Little Red Book looks at advertising and marketing in China, with a particular focus on the Internet and social media. It’s run by BA360, a “boutique marketing firm” (from its about page), and the major contributors to the site are strategy director Rand Han and media director Sherry Xie. Posts introduce viral marketing campaigns, quirky print ads, and SNS strategy as well as general Chinese Internet and youth culture issues. Little Red Book also provides a forum for further discussion of ad and marketing issues that haven’t made it to the front page yet. Many of the social media marketing / SNS case studies excerpted on Little Red Book come from ZeroDegrees, a project launched by BA360 in association with postcard design firm Mailman. ZeroDegrees has a fairly active comments section, and it also features discussions of more abstract issues, such as this recent post on the actual significance of Shanghai’s Expo 2010. Recent highlights include a look at micropayments in QQ, an unimpressed examination of Pepsi’s SNS campaign, and a look at how L’oreal celebrated its centenary on Chinese SNS. Ogilvy Digital Watch, although gathering dust now, has an great archive of posts about social media in China and the local tech / web industry. It unfortunately has not been updated since December 2008, about the time the agency’s key digital ninja Kaiser Kuo departed. The China IWOM Blog at CIC Data should already be on your RSS reader. The blog covers IWOM trends / culture, social media marketing case studies, and strategies for monitoring / measuring online public opinion and Internet word of mouth conversation. Mostly teasers for the company’s full-length reports and white papers, but even the excerpts are fairly interesting, and the linked PDFs invite careful perusal. An archive of past CIC slideshow presentations is available even if the latest installments, such as “Social Media Getting Closer to Real Life”, are unavailable to the casual user. Similarly, for the non-subscriber, Ad Age China has promising headlines (”Watch Out Ebay! Here Comes Alibaba” and “Can Baidu Keep its Crown as King of China’s Search Market?”) that tantalize from behind a pay-wall.

updates ::
Two other notable sites that look regularly at Chinese SNS and local social media in general are China Web2.0 Review and China Youth Watch, which were covered in a previous Friday 5 brief on Chinese bridge bloggers. China Youth Watch recently featured an article titled SNS and the Changing Chinese Youth, as well as an interview with 360quan.com editor Hui Wang. 56minus1 interviewed CYW co-founder Zafka Zhang back in November of last year. China Web2.0 Review recently covered the Xiaonei / RenRen changeover. (Incidentally, if you’re a fan of cheesy soaps and boom-era product placement, check out the TV show Heart-Net (心网), the story of a group of friends who start an Internet cafe in Shanghai. The old RenRen.com, which was huge back in 2000, is all over the show). Also mentioned in the Friday 5 brief linked above were  ChinaSMACK and Youku Buzz, two blogs that regularly feature the latest hot memes and viral videos to hit the Chinese Internet.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

:: the lovely and formidable Mrs. Jenny Zhu recently interviewed me about the Chinese creative community, emerging youth culture, and social media in China. Check it out on her blog. Please pardon the pink  // AjS

:: meeting people online is not hard: online acquaintances can be made in general-interest BBS forums, through SNS websites, or over IM software. But finding love in these online relationships might be a little awkward, so a wide range of websites have sprung up to help Chinese netizens meet a special someone to spend the rest of their life with, or just to get together for a quick roll in the hay.

general match-making ::
Baihe is the premier online personals site in China. Founded in 2005, it claims to have reached 13 million registered members at the end of 2008. From its motto (”soul mates finding a happy marriage”) to the services it offers, Baihe is geared toward bringing people together for traditional marriages, not casual dating. The website provides a Soulmate tool that performs a personality quiz and tries to match users up with compatible mates. With its sizable membership, Baihe has large local sub-groups in cities across China so people can find possible matches close to them. Other matchmaking websites are job-specific. 91Fate is aimed at white-collar workers; the website specifies that members must have achieved at least a vocational college level of education. And at Central Meetup (央务鹊桥), the Chinese government has set up a website for single civil servants and party cadres. Aspiring members apply through the government and party employees committee and can then take part in special singles events organized by the website and related organizations. And Shanghai-registered gay portal BoySky has a personals section (阳光交友) that has profiles from men across the country, along with a BBS, chat rooms, and video chat services.

hook-ups ::
Some people may not be interested in long-term relationships. For them, there’s 9yiye (就一夜交友), whose name translates to “Friends for a night.” This matchmaking website is devoted to bringing people together for one-night stands. Newly-registered users are given 1,000 free credits, and the website encourages users to reveal their real personal information and participate in community-building activities by rewarding them with extra credits — 300 for uploading a personal, 40 for revealing a phone number, and 2 for posting a comment — which can be used toward typical SNS services like buying virtual gifts and sending phone messages. In terms of privacy protection,  the website allows users to send emails or text messages to others without revealing their addresses or phone numbers. Anticipating that one-night-stand registration could be used as a tool for harassment, 9yiye threatens to report people who fill in false information to the police. Currently, users are predominately male. There are countless other dodgy BBS forums that get thousands of comments a day in forums devoted to hookups. A random example is Avi4, which divides hookup requests by region and has other sub-forums for adult content and other, restricted boards for edgier stuff like partner-swapping and bestiality (how much of this is more than just for show remains unknown — entrance requires VIP status on the website). The site claims to be registered with the Ministry of Industry and Information in Guangzhou, but its registration number which isn’t in the database, and it’s hosted in the US. This and other sites like it (search Baidu for 一夜情论坛) form a part of the Chinese language Internet unwelcome by the authorities but that seems to satisfy a certain need on the part of netizens.

fetish ::
S&M site SMNei is an SNS aimed at people into S&M. Currently there are 25426 members who can join various interest groups, like “bondage and dripping wax” sex group, which are only open to members. Like other Facebook / Xiaonei knock-offs, SMNei profiles include a discussion board, a message board, a photo album, and functionality for users to seek other people who share their same S&M interests, such as seen in user Zuqiandai’s profile.

non-traditional relationships ::
Asexual Marriage (无性婚姻网) is probably the most well-known website devoted to bringing people together for marriages in which sex does not play a part. It’s been covered in the mainland media as well as in a 2006 Reuters article. The site mentions various reasons for which people may be seeking asexual marriages – no sex drive, a desire for purely platonic companionship, or for medical reasons – but judging from the articles posted on the front page as well as the links bar at the bottom, the website is largely geared toward homosexuals who are seeking a traditional marriage as demanded by heteronormative Chinese society.

video chat ::
Love65 (65经典社区) is a social network site that offers games, stories, and discussion groups but is mostly devoted to video chat. It’s fee-based, and features “dancing,” “KTV,” and “private chat”. A warning banner on video pages says that the platform is solely for making friends, and that members should not tempt video presenters to do anything obscene or pornographic. Similar restrictions appear on other mainstream video chat sites, such as Liaoliao (聊聊语音聊天网), particularly after anti-filth campaigns. Nonetheless, there are lots of dodgier sites, many of which seem to be outright scams, that promote sex chat services. 3ren.com, a platform for building special-interest SNS websites, hosts a recently-launched Naked Chatroom (裸聊社区) to connect people for sex chatting. However, judging from the QQ numbers that get exchanged on other BBS discussion forums, and screenshots that circulate on adult image websites, most naked chatting and cybering probably takes place outside the browser, in IM software applications.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

:: as an update to this 56minus1 post about brands using online video in China from a couple weeks ago, I learned of a new example.

Master Kong (康师傅) ice-tea has just launched a fully interactive, socialized, Webisodic series titled Sunshine in a Guitar (吉他里的阳光). The first episode went live yesterday, with episode #2 going live on the 27th. Link here to see the campaign mini-site.

This is a great example of a mass-consumer brand understanding that its successful participation in the digital space hinges first and foremost on delivering value to online audiences. In this case, the value Master Kong is delivering is free entertaining and engaging content and other interactive fun (voting, points, prizes, opportunities to be in the show, etc.).

This is also an example of another digital best practice: brands going to where its online audiences are, as opposed to expecting online audiences to find them. With all due respect to Master Kong, its online target audience is simply not going to its homepage or any of its other static branded sites – would you? The entire Sunshine in a Guitar campaign is housed within the QQ domain / ecosystem, which for those unaware, is by far the largest and most trafficked social networking, instant messaging, causal gaming, and information / entertainment portal in China (probably the world).

My only criticism of the campaign at this point is that the video content doesn’t appear to be exportable / sharable outside of the branded mini-site. Why not let netizens embed the videos anywhere they want online? All such embedding would link back to he mini- site anyway, thus driving free, organic traffic and Internet word of mouth. For example, me as a blogger would have shared in this post.

It will be interesting to see how this campaign is received and develops. More to come. Check it out for yourselves.

Oddly, Master Kong is using a very obvious image of a MacBook laptop on the campaign’s homepage. I wonder of Apple is paying for product placement. H/T to Zafka.  // AjS

:: March 15, World Consumer Rights Day, has been a big deal for several years now in China, and following all of the China-related product quality scares in 2008, the “day” has received considerable media attention this year. Although the promotion of consumer rights issues around March 15 heightens public awareness of the procedures individuals can follow to protect their legal rights, the most noticeable activity against companies and brands at this time of year is generated by Chinese government agencies and the media.

The number 315 has become a shorthand for consumer rights in China. Complaint hotlines often include the digits 315 (as in the national consumer complaint line 12315), and Web sites devoted to consumer product quality will often have 315 in the URL. For example, while the Chinese State Administration for Industry & Commerce (SAIC) provides a fairly bare-bones Consumer Rights Web site offering legal information, it falls to other 315 websites run by trade associations (and for-profit companies) to initiate legal action if enough consumers file online complaints. China 315 Consumer Rights Net is a well-known example, but a simple Baidu search for “315″ turns up a wealth of similar sites, both national and local in scope.

In addition to merely filing complaints, netizens can pursue consumer rights issues in a variety of ways via special sections set up on major Web portals, ad-hoc complaint groups, blogs, and standalone sites set up for particularly intractable problems. At seeisee’s China IWOM Blog, Sam Flemming explained how companies can use these Internet channels to reshape their relationship with consumers.

Below are some online / social media examples of activities from this year’s “315″ in China. Despite my best efforts to identify examples or case studies of companies / brands embracing 315 as an opportunity to engage with consumers / target audiences online, I am very much left with the impression that everything surrounding March 15 on the Chinese Internet is designed to teach businesses a lesson about the power of consumer rights / complaints. Stick-it-to-the man booby-traps abound. Companies and brands operating in China, beware! Muh ha ha…

web portal channels / sections ::
As consumer rights features blanketed the traditional / offline media, China’s major Internet portals also launched special channels devoted to March 15 activities. Sina’s 3-15 section is a typical example, and is built around links to articles and videos about major cases involving fake and poor-quality products / services. In terms of netizen-related content, the channel features a prominent link to MarchPhone (三月电话), a blog written by a consumer information hotline operator who describes how the job picks up every year around this time. The blog’s posts have hits in the hundreds of thousands, and the comments section is filled with people voicing complaints about products and services. Sina also hosted a Web chat with China Consumers’ Association vice-president Wu Gaohan and China Quality Long March magazine (中国质量万里行) president Wang Quelin (video, transcript). QQ has a fairly active sub-section on its Auto Channel devoted to aggregating information about car quality issues. The channel draws its information from news reports as well as the Auto Complaint section of QQ’s BBS. In general, however, most portal offerings were fairly similar, and all of them included instructions on how to report consumer issues to the authorities, as in this featured BBS post on Sohu.

a place to share gripes ::
To draw netizen participation, web portals held contests for consumer rights-related writing: blog and forum posts could be entered by putting a key phrase in the title. Some of the most popular posts were “inside stories” about how customers get screwed in various industries, as in these taken from Sohu: High markups on clothing, upselling and bait-and-switch in the wedding photos business, and the impotence of product standards enforcers. For netizens on the outside, the event was an opportunity to share gripes about how they had been ripped off in the past. On the local BBS for Xiaogan, Hubei, one netizen described how a supermarket was offering 5-yuan in cash for empty 5L oil jugs, but actually handed out 5-yuan coupons for future purchases. The solution: “I took out my mobile phone to call 12315, and the employee got nervous and immediately changed his attitude and said I could exchange the coupon.” “315″ is a shorthand on most BBS discussion forums for the consumer rights Board / group, typically a place where people complain about inferior products and shoddy services. Tianya’s 315 board is very well-trafficked, and even Youku has a 315 video section, although it only seems to receive new posts in early March.

ongoing issues ::
In November of last year, new homeowners in Xiamen’s Best Base Diadem (百源双玺) housing development discovered ceiling cracks throughout their apartments. A post to the development’s online BBS proposed joining forces against the developer, and a few homeowners exchanged email addresses. As World Consumer Rights Day approached, the residents staged a public protest outside the development, and held up a long banner complaining about their ceiling issues. Traffic and comments to the original post surged during March. Nationally, there’s a growing effort among netizens to hold Johnson & Johnson accountable for allergic reactions its products have allegedly caused in infants. On Sohu’s 315 Blog Group, a community set up in January 2009 for bloggers to pool information about consumer rights activities, J&J-related complaints are currently the top-ranked posts. Bloggers have tagged their posts with “Lodge a complaint against J&J” (投诉强生) and have shared photos of their babies’ skin rashes. One blogger recently posted a call for parents to join together to pool results of blood tests and use them against the company to attempt to prove that its products were directly involved in causing their babies’ allergies.

loser: China Mobile ::
Personal privacy has been a big issue in the past year, and one major consumer rights case this month involved China Mobile and spam SMS messages. A CCTV expose revealed that China Mobile branches in Shandong were operating bulk SMS services and had sold customer information to third parties (transcript on Sina with 1773 netizen comments). Although the revelations drew angry responses from netizens (toward China Mobile and toward CCTV as well), there were others who hailed China Mobile’s swift response to the expose as a qualified success — the company had quickly communicated not only to the traditional media but to online media as well that it would investigate the problem and work to correct it. China Mobile customer service was the focus of a post made to the Tianya BBS on March 14 by a netizen claiming to be a receptionist at the company’s customer service hotline (10086). The post ran through a long list of complaints about the job — strict performance requirements, long hours, unpaid bathroom breaks, and rage from callers. The post was promoted to featured status and drew more than 200,000 views and nearly 1,000 comments. Yet another complaint about China Mobile — this time warning about possibly fraudulent billing practices in Tianjin — was put up Sohu’s BBS on February 26, and was promoted to “3.15” featured status in the wake of CCTV’s expose, where it has registered more than 8,700 views.

notable online efforts ::
Netizens complain about shoddy products and services year-round. In 2008, one notable example was Huang Jing’s lawsuit against Asus for getting her tossed into jail on blackmail charges when she sought compensation for a faulty repair job. This led to a 315 Web site about the case and an effort to drum up a boycott against the computer company. Public opinion is divided as to whether she’s an ordinary consumer who’s been mistreated, or a scammer who got caught, but her persistence in taking advantage of all available media channels has kept the issue alive much longer than otherwise. Also in 2008, seventeen netizens filed a lawsuit against Tencent over QQ IDs they’d lost and that the company refused to return to them. In October, when the Nanshan court finally accepted the case, only eleven elected to pay the 1,000 filing fee. The blogger who had been reporting on the case at his blog has since taken down all posts related to the case, and no resolution has been made public.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

:: audio podcasts are fairly scarce on the Chinese Internet, but it’s hard to pinpoint a key reason for this. Perhaps it’s because there are no painless, all-in-one automated subscription systems for downloading podcasts from the Internet comparable to iTunes and similar systems that have had success abroad. The technical aspects of transferring podcast updates to MP3 players and other handheld devices may be a barrier to widespread adoption. Or maybe the rollout of podcast services by major blogging platforms was eclipsed by the rise of video websites in China, which followed closely on their heels.

The Chinese word for podcast, 播客, encompasses both audio and video media these days, but netizen-generated video clips are far more common than audio podcasts. Exclusively audio podcasting platforms have unfortunately all but disappeared on the Chinese Internet.

Likewise, the few independent podcasts that became popular have reached the end of their lifespan with nothing to take their place. Antiwave was wildly popular when it started in 2005, and received significant coverage in the mainstream media over the following two years. But, its creators turned to other pursuits in 2008 and it has updated very rarely since a relaunch late last year.

Listed below are some examples of well-known Chinese podcasts and podcast aggregators.

Princess Remy  |  黑米公主
A woman from Taiwan who’s currently living in Europe records podcasts under the name Princess Remy (RSS http://princessremy.podspot.de/rss ). She’s produced more than 550 episodes since 2006; for the first year she released one short episode more or less every day, slowed down slightly the second year, and currently does about one a week. Her subject matter ranges widely, from fashion, to European culture, to issues involving Taiwan. Princess Remy frequently turns up on lists of recommended podcasts that circulate on the Chinese mainland.

Justing  |  静雅思听
A wealth of educational podcasts on a wide range of topics, from daily life and contemporary culture to history and law to language learning to stories and anecdotes. One major source of content is blog posts and columns that authors have agreed to let Justing convert into podcasts so that young white-collars can listen to them during dead time when they’re away from their computers: during commutes, waiting in lines, before bed-time, or in particularly boring meetings. The podcast archive (available through iTunes) starts in 2007. Notable contributors include cross-cultural blogger Zhai Hua, popular historian Shel JeAnns, and economist Ding Xueliang.

Piekee  |  派派网
This podcasting platform was founded in 2005 and currently offers blogs with integrated podcasting functionality. Featured on the front page this week is a post on Arbor Day (March 12) by leading podcaster Feixiang (DJ飞翔), several dramatic readings, and a history of jeans presented by “Transhon Studios” (书琴杯剑). The site has its own community, but Piekee has made the odd decision to wall itself off from the rest of the Internet: there’s no RSS provided. In addition, listeners are mostly restricted to in-browser media players, unless the podcaster has specifically chosen to make downloading available. Although this follows the practice of major video websites, it doesn’t give these podcasts the wider exposure they’d get through feed subscriptions and iTunes browsing: listeners are unable to transfer most of Piekee’s podcasts to offline MP3 players and handheld devices.

Converted Phoenix TV podcasts
Some of the most popular podcast feeds have been converted from talk shows, with Phoenix TV being one of the major sources. Perhaps the most widely-known is “Behind the headlines with Dou Wentao” (锵锵三人行) (RSS feed), an interview show that discusses the issues of the day. Since the 20-minute daily show is basically all conversation, it works quite well as an audio-only podcast. Noted cultural critic Leung Man-tao hosts another PhoenixTV talk show, “8 Minutes Reading” (开卷八分钟) (RSS feed), which introduces listeners to different book each episode. Lu Yu’s popular celebrity interview show, “A Date with Lu Yu” (鲁豫有约) (RSS feed) is also available in podcast form.

Sohu Holds Forth  |  搜狐侃事
This series is a joint project between Sohu, which provides netizen-generated content, and China Radio, which hosts the programs. Episodes come out approximately every week and are about ten minutes long. They’re usually devoted to subject matter taken from one of Sohu’s special focus sections. A host recaps the situation and then reads off BBS postings from netizens. Recent topics have included the boundaries online speech (podcast link). This topic started out with a discussion of the stabbing of well-known blogger Qianliexian to address the question of whether violence is ever a justified response to offensive blog posts, and whether bloggers should be more careful about what they write. Hengyuanxiang’s tasteless Spring Festival commercial (feature, podcast link), and the appropriateness of college students acting as nannies (podcast link) were other popular topics that were recapped on this program. Sohu’s wrap-up is packaged for use on China Radio, which means it has pauses for station breaks and then recaps the issues afterward (to some degree, most Chinese podcasts employ common radio announcer techniques like musical backgrounds and solemn diction). Like Piekee (and like many terrestrial radio stations that have an online presence), it doesn’t offer RSS, which limits its exposure.

For more podcasts in addition to the above examples, the best place to go is probably the Douban Podcast Group. Members share new podcasts they’ve discovered – both Chinese and foreign-language – and exchange tips for the best ways to listen.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

:: it’s rare that I write about my “day job” or the world of digital / social media and marketing, etc., but today I came across something I was particularly impressed with: www.skittles.com

Mars and Agency.com have turned Skittles’ web site into a mashup of several 3rd party social media services, with only a small widget-like “remote control” that floats over the content acting as a site navigation device. In fact, the widget seems to be the only Skittles-made / branded content on the whole site, the rest is essentially user generated content hosted on other sites that is being aggregated (and unedited!) within the Skittles.com domain.

Despite an epically terrible name for the site, “Interweb the Rainbow, Taste the Raindow” (maybe I just don’t get it…a possibility), the site is, dare I say, fucking genius! (Although, not entirely original as Modernista did it first.)

Skittles has effectively surrendered its brand to netizens. As my colleague Ben Israel said today, “Skittles has taken the common social media mantra, “go to where your stakeholders are” to a whole new level.” While true, I think that’s an understatement. The brand has not only gone to where its stakeholders are and engaged them, they have invited them inside its most precious digital asset (the brand site) and asked them to fill in the blanks –– consumers are now fully in control.

The Skittles’ homepage now displays a live Twitter stream resulting from a “keyword: Skittles” search query (currently the #1 trending topic on Twitter). The products page loads up a Wikipedia entry, allowing netizens to input their own “product information.” The media page loads up the brand’s YouTube channel (video) or its Flickr page (photo). A friends page loads up the brand’s Facebook fan page (nearly 600K people)…enough already, just go check it out: www.skittles.com

This is one of the boldest things I have seen a brand do online. It will be interesting to see how the campaign plays-out and how its “managed” (if at all) after the intial hoopla dies down. Comparing bottom lines after 6 months will also be interesting. I’m willing to bet sales soar. Skittles has likely never been more widely discussed or top-of-mind online than right now, and it will surely get a mountain of press for this –– but how durable it that? Maybe the whole thing will amount to brand suicide / anarchy. Whatever it is, I am all for it. I applaud the boldness, I applaud the “risk” Mars / Skittles has taken to push the boundries of “what has been done and did.” I look forward to the case study. Bravo, well done.  // AjS

:: netizens in China have a wealth of online choices for obtaining information about cars. Prospective buyers and auto enthusiasts alike can find news and reviews of the latest models on blogs and in special-interest BBS forums, and if they want to make a purchase, there are sites to help them find both new and used cars that suit their requirements. Once they’ve bought a car, they have ample space to discuss their car owning experiences or, should something go wrong, seek help and advice. And a number of brands have taken advantage of blogs and online games to increase their exposure among netizens.

cars on blogs ::
Moyan Qingfeng is an auto commentator associated with Sina’s Auto Channel. He blogs about new models and keeps an eye on industry trends. Recent posts have followed the decline of the mainland’s auto market, which he says is nothing to be surprised about. He’s also associated with Way of the Car, an auto community website that features BBS boards, blogs, and auto analysis. Li Xiang, founder of community website PCPop and car portal Autohome, keeps a blog that’s mostly about cars, although he does muse about entrepreneurship and other unrelated topics from time to time. Xiao Cheng is a Dandong-based auto commentator. His blog is mainly concerned with reviews of new models, and his posts are widely redistributed across the Internet. In blogging-related activities, Sina’s own blogging platform features an application called “I’m Car Crazy” that allows netizens to put up a widget on their blog that displays a car they’ve “purchased” through the system. New users are given a certain number of credits to start with, and they can accumulate credits by posting in Sina forums, answering surveys, or completing other tasks. With more credits, they can purchase better cars. The “Auto Mart” section contains real-world specifications of the different vehicles that are available for “purchase.” Once netizens have purchased a car, they can take part in online games like racing against their blog friends. Popular SNS app Kaixin has a similar game called “Parking Wars” (requires registration) that features lots of different car models.

general auto BBS discussion forums ::
There are lots of places to find information about cars online. All of the major web portals have auto channels featuring the latest news, ads, and pretty pictures, and a number of major standalone sties are devoted to car information. Autohome. One of the biggest auto-specific websites on the mainland. Has its own stable of reviewers and commentators, one of whom, Meng Qingjia, went along on a press tour of China’s Antarctic research station. His trip was sponsored by Nissan X-Trail.  PCAuto claims to be the second-largest auto-related portal on the mainland. One interesting feature, in addition to comprehensive BBS forum and blog offerings, is a fuel economy blog that aggregates netizen data to come up with the most fuel-efficient cars. XCar is another major portal with sub-forums for practically every (sometimes random) interest imaginable. The self-guided holiday sub-forum has over one hundred users, and is a popular venue for people to share experiences about their own travels to faraway places such as Kunming, Tibet and Xinjiang. Several threads are started each month and generate frequent replies. China’s auto-related websites include organic communities and small startups as well as major sites operated by large media companies: CBS Interactive runs the buying sites Cheshi and Go Car, as well as the XCar portal, by virtue of its 2008 acquisition of CNET Networks. PCAuto belongs to Pacific Online, which owns a network of special-interest websites.

making a purchase ::
Che168 is a forum designed to be a comprehensive buyers’ guide to the auto market. It’s part of a network of online buyers’ guides that includes IT website IT168 and has connections to Autohome and mainstream portal PCPop. A clever search function that lets netizens weight the importance of various traits (such as safety, efficiency, economy, brand, and power) on a sliding percentage scale. GoCar (购车网) is a no-frills car buying website. Front and center is a search box for country, make, price range, and style. There are sub-sites for Beijing, Shanghai, Guangzhou, and Shandong, detailed information on a wide range of models, and tools for figuring out loan and payment numbers. Data comes  from a selection of online partners as well as relationships with offline dealers like Oriental Foundation International Auto Mall. The site is connected to XCar forums, so it does not host a local BBS. Cheshi (车市), which belongs to the same company, is more focused on information and buyers’ guidance, and features an active BBS which hosts sub-forums devoted to popular makes and models. The site also has a list of expert agents who are available to answer buyers’ questions. Judging from the response rankings, visitors to Cheshi are interested in new cars: the repair, rental, and second-hand experts have very few questions directed at them. Taotaocar (淘淘二手车网) is a website founded in 2007 to facilitate the buying and selling of used cars. It’s set up like an automotive version of the online auction house Taobao, and offers model- and price-based searching options and special sub-sections organized by location. Advertisements (or partner links) are from various used car dealers. Another technique for buying cars is group purchasing. Prospective buyers seek volume discounts by approaching car dealers as a group, and they frequently organize themselves using the Internet. Netizens find other interested purchasers on web forums, but the actual discussion mostly takes place off the web using tools like Tencent’s QQ messaging software (see this CIC narrative for details).

websites for car owners ::
Netizens who own cars have a wealth of online forums to choose from. Most comprehensive auto forum websites have sub-boards where owners of particular models can congregate; some of them also have sub-boards devoted to particular geographic regions. Independent sites cater to specialized interests. Pochezu (破车族), or “Jalopies,” is an auto forum aimed at existing car owners. Rather than focusing on the latest models, information on this site concerns auto maintenance and repair, tricks for keeping a car looking good, and directories of after-market services and destinations you may want to drive to. Car owners interested in tuning their vehicles can visit Modi-Auto, a community devoted to the art of improving car performance. Started in 2004 as a bare-bones BBS by tuning enthusiasts, it has grown into an archive of relevant news and information with an active discussion forum attached where newbies and experts can talk tuning. Another way car owners get together is through driving tours. Car Trips is a specialty forum devoted to organizing self-guided driving tours and sharing experiences and photos. Netizens discuss routes, lodging, and destinations, and sometimes arrange group excursions.

online branding / marketing ::
The Other Blog is a MINI-branded blog hosted on Sina. It features the latest ads for the Mini Cooper S standard and Clubman models surrounding blog posts related to design, art, and other trendy topics the brand wants to be associated with. Blog post contests are another way for brands to increase their exposure in the digital space. In 2008, Toyota held a contest for bloggers on Tencent’s QQ platform to promote its new Corolla model. Owners were asked to write about the joys of Corolla ownership or tell of their experiences with the car, with the winners receiving a GPS system, a netbook, a gas card, or other car- and travel-related prizes. In 2008, Anhui’s JAC Motors partnered with Sina to place its Rein SRV into a driving game. As part of the promotional campaign, net gamers competed in a series of elimination rounds with the ultimate winners getting the use of a Rein vehicle for one year, a laptop computer, or other high-tech prizes.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]