Posts Tagged ‘china mobile’

friday 5 | microblogging after the death of twitter & fanfou

Friday, September 4th, 2009

:: China’s Web 2.0 space is in constant flux. Companies rise and fall, and the ones that remain are forever adjusting their positioning, rolling out new services to compete in new sectors, and even changing their corporate identity altogether. And that’s without accounting for the hand of the government in all-things digital.

Below we take a look at a few of the new microblog and social networking services that have arisen in the wake of the Great Microblog Purge following the Urumqi riots in early July.

Sina microblogging ::
In late August, blogging behemoth Sina launched its own microblogging platform. Sina’s microblogging service shares a philosophy with its own blogging service, which recruited high-profile celebrities to attract interest from ordinary Internet users: the home page features a ticker-tape of well-known Sina bloggers and other celebrities who have started a Sina microblog. Sina is also known for its rankings, and it continues the practice for its microblog service. A list of the overall top-ten most-followed microbloggers is featured on the landing page, with former Google China Chief Kai-fu Lee (李开复), Phoenix TV journalist and noted blogger Rose Luqiu (闾丘露薇), and CCTV sports personality Huang Jianxiang (黄健翔), currently at the top, and a rankings page breaks things down further into top daily follows and most reposted. Although Sina’s service maintains the 140-character message limit that Twitter pioneered (and it comes with its own in-house URL shortener to assist), users can elect to “repost” (转发) other users’ updates and append an additional 140-character-long message. This serves the function of other microblogs’ @-quote feature (which Sina does not support). And instead of a Twitter-like single hash mark in front of a keyword to tie a message to a particular subject, Sina’s hashtag system wraps the keyword in hash marks (#keyword#). In addition, Sina’s service puts a comment thread under each update where other netizens can respond to a message without it being included in their own update stream. These comments are not easily accessible, so the additional feature in some ways makes the system less open and transparent than Twitter. Of course, Sina also offers other technical goodies like binding your account to major outside blog platforms for automatic updates when you make a new blog post, and the ability to post (and quote) images directly into the message stream.

Myspace.CN 9911 ::
9911 is a microblog developed for Myspace China (聚友). Its impact in China was limited compared to homegrown social networks, and after the departure of CEO and founder Luo Chuan (罗川) in September 2008, buzz about the site has been subdued. 9911 provides a standard slate of microblog offerings, the most interesting of which is a prominent button to attach a video clip to an update (other services usually support images only). Like Sina, 9911 has a stable of celebrity users, and in addition to a handful of pop stars, organizations such as the NBA and the Wall Street Journal have signed up, as well as editors of major newspapers (e.g. The Beijing News, Southern Weekly). One of the most famous users is Zeng Yike (曾轶可). Zeng is a 2009 Supergirl contestant who has already been knocked out but remains incredibly famous, and her account has 22,438 followers. It directs links to her MySpace music page. However, 9911 sometimes feels like a ghost town. Many of the most active users of other microblogs registered on the site and began posting, but they quickly high-tailed it back to Twitter sometime in August, leaving dormant accounts behind. Well-known blogger and freelance journalist Michael Anti doesn’t update much, and Southern Weekly journalist Pingke (平客) has gone, and Hecaitou (和菜头), a blogger well-known for his humorous commentary, merely reserved an ID but did not post any updates. Even the full-on celebs aren’t doing much with it: Actress Gigi Leung (梁咏琪) has been using MySpace for years, apparently, but updates at a rate of one post every two or three months.

Digu reborn ::
Digu was one of the Chinese microblogging services that was shut down in after the Urumqi riots. Its main page still claims that it is “closed for upgrades.” This is most likely a fiction, as the website has already been completely replaced by another microblog called Huotu (火兔), which means “fire rabbit.” In early August, Digu users received a notice that read in part, “All of your Digu history and friends list have been put onto Huotu.” Huotu support images, @-replies, and a variety of plug-ins. Its sidebar links to latest updates from a variety of celebrity Huotu users and a list of “interesting people of the day.” Huotu supports hashtags, and its sidebar currently holds a prominently-featured link to a page listing all updates that use the hash tag #60, in honor of the 60th anniversary of the founding of the People’s Republic of China on October 1. It’s part of a contest (winners receive a Nokia smart-phone) that requires posts be in the format: Image reflecting (social / standard of living) changes + text description + #60. Users have posted old wedding photos, scans of ration tickets, newspaper clippings, shots of modern-day construction, and snippets of memories from the past six decades. Huotu is associated with Dadi (打嘀), a service that binds into other SNS websites and allows users to coordinate their updates en masse through Dadi’s single interface.

China Mobile SNS ::
China Mobile is identified with the phone-number prefix 139, and its 139.com website, an email service and more recently an attempt at a blog host, has been reinvented as a social network, an online home for China Mobile users based around a “talk” theme. Registered users, known on the site as “talkers” (说客), use 139’s microblog service to “be listened to” or to “listen to others.” Guo Degang (郭德纲) is a heavily-promoted celebrity member, although the page might not actually be maintained by the superstar cross-talker himself. Becoming someone’s fan, or “listening to them,” is the equivalent of “following” someone on Twitter. Guo has accumulated 951 listeners. Pop diva Wen Lan (温岚) also has a page that shows her music and a welcome message at the beginning on the audio asking her fans at 139 to stay tuned to her updates. Some profile pages also support music players so the famous popstars featured on 139 (there seems to be only about five of them), can then upload their music. For example, Taiwan pop singer Kenji Wu (吴克群) has an active 139.com account that hosts press photos for his fans. Associated functions include a music channel which lets the user listen to what the other users are listening to, a game channel, and a “magic shell” (魔贝) system, which is virtual money that can be exchanged for presents, similar to other more well-known Chinese SNS sites. 139.com claims to already have tens of millions of users, drawn from China Mobile’s immense phone user base.

Bage.me and reaching Twitter through the great firewall of China ::
If the new services described above have you less than convinced to abandon Twitter all together, how can you continue to access your Twitter account? Sure, you can fire up your VPN or route your web browser through a proxy (see this earlier Friday 5), but that’s kind of a pain, and it’d be nice to have a seamless system that just worked without you having to think about it. Twitter (and many Chinese microblogs) make their services accessible through open APIs to third-party plug-ins – software you install that allows you to update your account and read messages through a separate application outside of your web-browser, or tools that tie into other Web 2.0 services for syndication, content remixing, etc. In some cases, plug-ins may be written in such a way that they avoid the mainland’s blocks on web traffic, or they may be expressly designed to vault the GFW. Bage (八哥) is a Twitter client (it also supports Zuosa) aimed at Chinese netizens who want to update their Twitter accounts from a standalone application without the hassle of a proxy. Post through the application to update your accounts on both microblog providers at the same time. There are other solutions if all you want to do is publish content on Twitter. Before Twitter was blocked, some of China’s microblog services sensed a desire for interoperability among users and offered hooks to a variety of other Web 2.0 sites, including Twitter. Although these direct links may no longer work, it is often possible to route a Chinese microblog through an unblocked third party and then to Twitter. John Pasden at Sinosplice has details. Even with open APIs, it takes motivated programmers to harness the system for everyday users, and if there’s not a critical mass of interested techies, you may not be able to link your preferred Chinese microblog to your Twitter account. Right now, for example, linking your 9911 account to Twitter is a fairly complicated process. Nevertheless, the block on Twitter and the suspension of other Chinese services have not put a stop to the exchange of snippets of information, ideas, and silly memes on microblogs.

// AjS
[Friday 5 is the product of my work for Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

things well done | china mobile advert ::

Monday, April 20th, 2009

:: taken on Xinle Rd. in Shanghai. A China Mobile advertisement for family calling plans for five people: two parents, one child (of course only one), and two grandparents; all in your hand (i.e. as a mobile phone would be) / within reach, with necessary Chinese traditional cultural shout-out (abacus). Simple, expressive, and compelling. Does anyone know who did this ad? Well done, bravo.  // AjS

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friday 5 | 3/15 & consumer rights online in china ::

Friday, March 20th, 2009

DannyYungOn315:: March 15, World Consumer Rights Day, has been a big deal for several years now in China, and following all of the China-related product quality scares in 2008, the “day” has received considerable media attention this year. Although the promotion of consumer rights issues around March 15 heightens public awareness of the procedures individuals can follow to protect their legal rights, the most noticeable activity against companies and brands at this time of year is generated by Chinese government agencies and the media.

The number 315 has become a shorthand for consumer rights in China. Complaint hotlines often include the digits 315 (as in the national consumer complaint line 12315), and Web sites devoted to consumer product quality will often have 315 in the URL. For example, while the Chinese State Administration for Industry & Commerce (SAIC) provides a fairly bare-bones Consumer Rights Web site offering legal information, it falls to other 315 websites run by trade associations (and for-profit companies) to initiate legal action if enough consumers file online complaints. China 315 Consumer Rights Net is a well-known example, but a simple Baidu search for “315″ turns up a wealth of similar sites, both national and local in scope.

In addition to merely filing complaints, netizens can pursue consumer rights issues in a variety of ways via special sections set up on major Web portals, ad-hoc complaint groups, blogs, and standalone sites set up for particularly intractable problems. At seeisee’s China IWOM Blog, Sam Flemming explained how companies can use these Internet channels to reshape their relationship with consumers.

Below are some online / social media examples of activities from this year’s “315″ in China. Despite my best efforts to identify examples or case studies of companies / brands embracing 315 as an opportunity to engage with consumers / target audiences online, I am very much left with the impression that everything surrounding March 15 on the Chinese Internet is designed to teach businesses a lesson about the power of consumer rights / complaints. Stick-it-to-the man booby-traps abound. Companies and brands operating in China, beware! Muh ha ha…

web portal channels / sections ::
As consumer rights features blanketed the traditional / offline media, China’s major Internet portals also launched special channels devoted to March 15 activities. Sina’s 3-15 section is a typical example, and is built around links to articles and videos about major cases involving fake and poor-quality products / services. In terms of netizen-related content, the channel features a prominent link to MarchPhone (三月电话), a blog written by a consumer information hotline operator who describes how the job picks up every year around this time. The blog’s posts have hits in the hundreds of thousands, and the comments section is filled with people voicing complaints about products and services. Sina also hosted a Web chat with China Consumers’ Association vice-president Wu Gaohan and China Quality Long March magazine (中国质量万里行) president Wang Quelin (video, transcript). QQ has a fairly active sub-section on its Auto Channel devoted to aggregating information about car quality issues. The channel draws its information from news reports as well as the Auto Complaint section of QQ’s BBS. In general, however, most portal offerings were fairly similar, and all of them included instructions on how to report consumer issues to the authorities, as in this featured BBS post on Sohu.

a place to share gripes ::
To draw netizen participation, web portals held contests for consumer rights-related writing: blog and forum posts could be entered by putting a key phrase in the title. Some of the most popular posts were “inside stories” about how customers get screwed in various industries, as in these taken from Sohu: High markups on clothing, upselling and bait-and-switch in the wedding photos business, and the impotence of product standards enforcers. For netizens on the outside, the event was an opportunity to share gripes about how they had been ripped off in the past. On the local BBS for Xiaogan, Hubei, one netizen described how a supermarket was offering 5-yuan in cash for empty 5L oil jugs, but actually handed out 5-yuan coupons for future purchases. The solution: “I took out my mobile phone to call 12315, and the employee got nervous and immediately changed his attitude and said I could exchange the coupon.” “315″ is a shorthand on most BBS discussion forums for the consumer rights Board / group, typically a place where people complain about inferior products and shoddy services. Tianya’s 315 board is very well-trafficked, and even Youku has a 315 video section, although it only seems to receive new posts in early March.

ongoing issues ::
In November of last year, new homeowners in Xiamen’s Best Base Diadem (百源双玺) housing development discovered ceiling cracks throughout their apartments. A post to the development’s online BBS proposed joining forces against the developer, and a few homeowners exchanged email addresses. As World Consumer Rights Day approached, the residents staged a public protest outside the development, and held up a long banner complaining about their ceiling issues. Traffic and comments to the original post surged during March. Nationally, there’s a growing effort among netizens to hold Johnson & Johnson accountable for allergic reactions its products have allegedly caused in infants. On Sohu’s 315 Blog Group, a community set up in January 2009 for bloggers to pool information about consumer rights activities, J&J-related complaints are currently the top-ranked posts. Bloggers have tagged their posts with “Lodge a complaint against J&J” (投诉强生) and have shared photos of their babies’ skin rashes. One blogger recently posted a call for parents to join together to pool results of blood tests and use them against the company to attempt to prove that its products were directly involved in causing their babies’ allergies.

loser: China Mobile ::
Personal privacy has been a big issue in the past year, and one major consumer rights case this month involved China Mobile and spam SMS messages. A CCTV expose revealed that China Mobile branches in Shandong were operating bulk SMS services and had sold customer information to third parties (transcript on Sina with 1773 netizen comments). Although the revelations drew angry responses from netizens (toward China Mobile and toward CCTV as well), there were others who hailed China Mobile’s swift response to the expose as a qualified success — the company had quickly communicated not only to the traditional media but to online media as well that it would investigate the problem and work to correct it. China Mobile customer service was the focus of a post made to the Tianya BBS on March 14 by a netizen claiming to be a receptionist at the company’s customer service hotline (10086). The post ran through a long list of complaints about the job — strict performance requirements, long hours, unpaid bathroom breaks, and rage from callers. The post was promoted to featured status and drew more than 200,000 views and nearly 1,000 comments. Yet another complaint about China Mobile — this time warning about possibly fraudulent billing practices in Tianjin — was put up Sohu’s BBS on February 26, and was promoted to “3.15” featured status in the wake of CCTV’s expose, where it has registered more than 8,700 views.

notable online efforts ::
Netizens complain about shoddy products and services year-round. In 2008, one notable example was Huang Jing’s lawsuit against Asus for getting her tossed into jail on blackmail charges when she sought compensation for a faulty repair job. This led to a 315 Web site about the case and an effort to drum up a boycott against the computer company. Public opinion is divided as to whether she’s an ordinary consumer who’s been mistreated, or a scammer who got caught, but her persistence in taking advantage of all available media channels has kept the issue alive much longer than otherwise. Also in 2008, seventeen netizens filed a lawsuit against Tencent over QQ IDs they’d lost and that the company refused to return to them. In October, when the Nanshan court finally accepted the case, only eleven elected to pay the 1,000 filing fee. The blogger who had been reporting on the case at his blog has since taken down all posts related to the case, and no resolution has been made public.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]