Posts Tagged ‘microblogging’

friday 5 | microblogging after the death of twitter & fanfou

Friday, September 4th, 2009

:: China’s Web 2.0 space is in constant flux. Companies rise and fall, and the ones that remain are forever adjusting their positioning, rolling out new services to compete in new sectors, and even changing their corporate identity altogether. And that’s without accounting for the hand of the government in all-things digital.

Below we take a look at a few of the new microblog and social networking services that have arisen in the wake of the Great Microblog Purge following the Urumqi riots in early July.

Sina microblogging ::
In late August, blogging behemoth Sina launched its own microblogging platform. Sina’s microblogging service shares a philosophy with its own blogging service, which recruited high-profile celebrities to attract interest from ordinary Internet users: the home page features a ticker-tape of well-known Sina bloggers and other celebrities who have started a Sina microblog. Sina is also known for its rankings, and it continues the practice for its microblog service. A list of the overall top-ten most-followed microbloggers is featured on the landing page, with former Google China Chief Kai-fu Lee (李开复), Phoenix TV journalist and noted blogger Rose Luqiu (闾丘露薇), and CCTV sports personality Huang Jianxiang (黄健翔), currently at the top, and a rankings page breaks things down further into top daily follows and most reposted. Although Sina’s service maintains the 140-character message limit that Twitter pioneered (and it comes with its own in-house URL shortener to assist), users can elect to “repost” (转发) other users’ updates and append an additional 140-character-long message. This serves the function of other microblogs’ @-quote feature (which Sina does not support). And instead of a Twitter-like single hash mark in front of a keyword to tie a message to a particular subject, Sina’s hashtag system wraps the keyword in hash marks (#keyword#). In addition, Sina’s service puts a comment thread under each update where other netizens can respond to a message without it being included in their own update stream. These comments are not easily accessible, so the additional feature in some ways makes the system less open and transparent than Twitter. Of course, Sina also offers other technical goodies like binding your account to major outside blog platforms for automatic updates when you make a new blog post, and the ability to post (and quote) images directly into the message stream.

Myspace.CN 9911 ::
9911 is a microblog developed for Myspace China (聚友). Its impact in China was limited compared to homegrown social networks, and after the departure of CEO and founder Luo Chuan (罗川) in September 2008, buzz about the site has been subdued. 9911 provides a standard slate of microblog offerings, the most interesting of which is a prominent button to attach a video clip to an update (other services usually support images only). Like Sina, 9911 has a stable of celebrity users, and in addition to a handful of pop stars, organizations such as the NBA and the Wall Street Journal have signed up, as well as editors of major newspapers (e.g. The Beijing News, Southern Weekly). One of the most famous users is Zeng Yike (曾轶可). Zeng is a 2009 Supergirl contestant who has already been knocked out but remains incredibly famous, and her account has 22,438 followers. It directs links to her MySpace music page. However, 9911 sometimes feels like a ghost town. Many of the most active users of other microblogs registered on the site and began posting, but they quickly high-tailed it back to Twitter sometime in August, leaving dormant accounts behind. Well-known blogger and freelance journalist Michael Anti doesn’t update much, and Southern Weekly journalist Pingke (平客) has gone, and Hecaitou (和菜头), a blogger well-known for his humorous commentary, merely reserved an ID but did not post any updates. Even the full-on celebs aren’t doing much with it: Actress Gigi Leung (梁咏琪) has been using MySpace for years, apparently, but updates at a rate of one post every two or three months.

Digu reborn ::
Digu was one of the Chinese microblogging services that was shut down in after the Urumqi riots. Its main page still claims that it is “closed for upgrades.” This is most likely a fiction, as the website has already been completely replaced by another microblog called Huotu (火兔), which means “fire rabbit.” In early August, Digu users received a notice that read in part, “All of your Digu history and friends list have been put onto Huotu.” Huotu support images, @-replies, and a variety of plug-ins. Its sidebar links to latest updates from a variety of celebrity Huotu users and a list of “interesting people of the day.” Huotu supports hashtags, and its sidebar currently holds a prominently-featured link to a page listing all updates that use the hash tag #60, in honor of the 60th anniversary of the founding of the People’s Republic of China on October 1. It’s part of a contest (winners receive a Nokia smart-phone) that requires posts be in the format: Image reflecting (social / standard of living) changes + text description + #60. Users have posted old wedding photos, scans of ration tickets, newspaper clippings, shots of modern-day construction, and snippets of memories from the past six decades. Huotu is associated with Dadi (打嘀), a service that binds into other SNS websites and allows users to coordinate their updates en masse through Dadi’s single interface.

China Mobile SNS ::
China Mobile is identified with the phone-number prefix 139, and its 139.com website, an email service and more recently an attempt at a blog host, has been reinvented as a social network, an online home for China Mobile users based around a “talk” theme. Registered users, known on the site as “talkers” (说客), use 139’s microblog service to “be listened to” or to “listen to others.” Guo Degang (郭德纲) is a heavily-promoted celebrity member, although the page might not actually be maintained by the superstar cross-talker himself. Becoming someone’s fan, or “listening to them,” is the equivalent of “following” someone on Twitter. Guo has accumulated 951 listeners. Pop diva Wen Lan (温岚) also has a page that shows her music and a welcome message at the beginning on the audio asking her fans at 139 to stay tuned to her updates. Some profile pages also support music players so the famous popstars featured on 139 (there seems to be only about five of them), can then upload their music. For example, Taiwan pop singer Kenji Wu (吴克群) has an active 139.com account that hosts press photos for his fans. Associated functions include a music channel which lets the user listen to what the other users are listening to, a game channel, and a “magic shell” (魔贝) system, which is virtual money that can be exchanged for presents, similar to other more well-known Chinese SNS sites. 139.com claims to already have tens of millions of users, drawn from China Mobile’s immense phone user base.

Bage.me and reaching Twitter through the great firewall of China ::
If the new services described above have you less than convinced to abandon Twitter all together, how can you continue to access your Twitter account? Sure, you can fire up your VPN or route your web browser through a proxy (see this earlier Friday 5), but that’s kind of a pain, and it’d be nice to have a seamless system that just worked without you having to think about it. Twitter (and many Chinese microblogs) make their services accessible through open APIs to third-party plug-ins – software you install that allows you to update your account and read messages through a separate application outside of your web-browser, or tools that tie into other Web 2.0 services for syndication, content remixing, etc. In some cases, plug-ins may be written in such a way that they avoid the mainland’s blocks on web traffic, or they may be expressly designed to vault the GFW. Bage (八哥) is a Twitter client (it also supports Zuosa) aimed at Chinese netizens who want to update their Twitter accounts from a standalone application without the hassle of a proxy. Post through the application to update your accounts on both microblog providers at the same time. There are other solutions if all you want to do is publish content on Twitter. Before Twitter was blocked, some of China’s microblog services sensed a desire for interoperability among users and offered hooks to a variety of other Web 2.0 sites, including Twitter. Although these direct links may no longer work, it is often possible to route a Chinese microblog through an unblocked third party and then to Twitter. John Pasden at Sinosplice has details. Even with open APIs, it takes motivated programmers to harness the system for everyday users, and if there’s not a critical mass of interested techies, you may not be able to link your preferred Chinese microblog to your Twitter account. Right now, for example, linking your 9911 account to Twitter is a fairly complicated process. Nevertheless, the block on Twitter and the suspension of other Chinese services have not put a stop to the exchange of snippets of information, ideas, and silly memes on microblogs.

// AjS
[Friday 5 is the product of my work for Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

friday 5 | companies & brands using microblogging in china ::

Friday, July 10th, 2009

:: microblogging platforms like Twitter, Fanfou, and Jiwai (see this previous Friday 5) are used by Chinese netizens to pass around links, memes, short tidbits of breaking news, and other kinds of information that can fit into 140 characters. In other markets, particularly the US market, companies and brands have long been taking advantage of this platform as a communications / marketing tool, and while the tactic still seems to be in its embryonic stage in China, a number of commercial entities have found success with their interactions with audiences on microblogging platforms. The below five-point brief outlines a several examples of this, and provides a reasonably comprehensive overview of what companies and brands are using microblogging in China and how they are using it.

[Note that because micrblogging platforms are often used by netizens to share "sensitive information" and Coordinate related offline political activities, etc. (see recent events in Iran and Xinjiang), the Chinese government occasionally interferes with their operation. This week is unfortunately one of those occasions. Twitter is currently blocked on the Chinese mainland and Fanfou has been inoperable since Tuesday night (following a brief "maintenance hiatus" over the June 4 Tiananmen Square anniversary). As a result, some of the links below may not work properly if you are accessing the web from mainland China without a proxy or VPN. All links will be fine once accessibility to Twitter and Fanfou is returned, hopefully soon.]

cars ::
GM has a Fanfou account launched with little fanfare in February. It now has 14,469 followers, placing it fourth out of all organizations on Fanfou (the rest of the top five are media outlets and Fanfou itself, although the rankings are a little suspect: see HP below). A Global Entrepreneur article on microblogging in March featured the GM Fanfou experiment, and it has since become a standard case study example of a major brand taking advantage of a microblogging platform in China. GM updates its Fanfou page every few days with links to videos and photo collections of offline promotional activities, most recently the Transformer 2-related Camaro push. The individual maintaining GM’s Fanfou account interacts with followers fairly regularly: about a third of the recent updates are replies to other Fanfou users, which have included topics such as 4S shops, fuel economy, the official status of the account,  and its 10,000th follower on June 26. By comparison, check out Ford China’s official Fanfou page, which is far more recent and has just a couple dozen followers. A fan-maintained account for Ford Racing is more popular and provides links to race information, results, outside blog posts, and to the Ford Racing website.

computers ::
Hewlett Packard leverages its Fanfou account basically as an interactive customer service hotline. Fanfou users following HP ask the company questions about its product specifications and service issues. Fanfou users accustomed to inauthentic company / brand accounts frequently inquire about the account itself: is the account HP-authorized or just run by a fan? Replies generally include a customer service number and a link to the HP homepage. HP has recently had to deal with other Fanfou users asking about the controversial Green Dam filter software. The account also makes use of Fanfou’s photo sharing capabilities to post images of cool HP and Compaq-branded gadgets. Dell’s home sales service has a popular English-language Twitter account, , which posts product announcements and cool online deals. It has tens of thousands of followers. By contrast, the Chinese versions on Fanfou, and Jiwai, had only a couple dozen followers and mostly stopped updating in April. However, run by , who maintains the company’s Chinese-language corporate blog, continues to update with product announcements and links to articles, so it appears that Dell’s success with microblogging in Chinese has been mixed. Lenovo has two accounts on Fanfou, one for the company itself and a second for its ThinkPad brand. The Lenovo account mostly reposts updates from the ThinkPad account, which mostly posts links to the Yamato Lab blog on Sina, which is kept by Arimasa Naitoh, head of Lenovo R&D in Japan, and which, thanks to its promotion on Sina’s tech channel, has a far greater audience than either of the Fanfou accounts.

software ::
Opera, the Norwegian web browser developer, keeps a popular Fanfou account that has several thousand followers. The company has been actively targeting the Chinese market for several years and has cultivated a dedicated user group for its desktop and mobile editions. It uses its Fanfou account to interact with other users, which has recently included information on how to post from the Opera China BBS to Fanfou, font issues in Opera Mini and China recruitment. By contrast, its less-trafficked Jiwai account is mostly devoted to reposting news from its official China site. Applications software developer Kingsoft has microblogs set up for many of its utilities, such as Defender (金山密保) and Shield (金山网盾), along with its Labs (金山互联网安全实验室). These Jiwai accounts mostly carry notices of and links to incremental software updates, virus definition updates, and bug reports. Kingsoft has customized the right-hand sidebar of its Jiwai pages to include a button that allows netizens to download the software directly from the page itself rather than having to click through to the Kingsoft website. Kingsoft’s Fanfou page for Antivirus (毒霸) is mostly devoted to feeds from its official blog, but the company has personalized the page: “Antivirus Safety Bulletin” enjoys the music of Aerosmith, Radiohead, Coldplay, and Jonathan Lee, and likes the films Fight Club and Amelie. Perhaps because of the sheer number of Kingsoft accounts, none is followed by more than a couple hundred people at the moment. Not to be outdone, Rising, another anti-virus company, has its own Fanfou account that lists the latest additions to its list of websites that contain trojans or viruses. This information is normally sent automatically to users through virus definition updates, which may escape the notice of ordinary users, so its presence on a daily Fanfou update gives followers an image of a company that’s committed to its software.

media ::
Microblogging would seem to be a perfect fit for online media outlets: as more and more people are using Twitter and Fanfou feeds to locate interesting links, media entities can post teasers to their microblog and direct their followers to their website. The Southern Media Group, known for its investigative journalism and incisive commentary, is using microblogging in a big way. and over 20,000 on Fanfou. Another publication, , which it gratefully acquired from a fan just a couple weeks ago. Malicious username squatting and hoax Twittering usually makes the headlines, but once in a while a brand can obtain an easy-to-remember account from a benevolent microblogger who registered it first. Southern Weekly has several thousand more followers on Fanfou. The Beijing News, which is affiliated with the Southern Media Group, has a popular Fanfou account as well with upward of 15,000 followers. Muckracking business magazine Caijing has a Fanfou account with 1300+ followers. None of these accounts is interactive: they all make use of the easy link sharing functionality of microblogging, but do nothing else in the way of brand building or engaging readers / audiences in conversation or dialogue about news, events, etc. General exposure and traffic back to the main publication website is their aim – a missed opportunity indeed.

local brands ::
Smaller local brands can use microblogs as an efficient way to interact with increasingly wired audiences. A boutique chain like Sculpting in Time Cafe (雕刻时光), cafes that cater to a young, hip clientele, is a perfect fit for the sort of netizen that follows microblogs. Its Fanfou account, run by one of its Nanjing staff, interacts with other users and posts news tagged with its locations in Beijing, Xi’an, and Nanjing. The account was recently upgraded by Fanfou to become an “official” microblog. Recent updates include a link to a blog post about romance writers visiting a Beijing location, and a number of exchanges with followers about the identity of the person behind the account. Guangzhou’s Tophour bar is fairly Web2.0 enabled, with a Douban group that lists QQ, MSN, and Google groups, as well as a Fanfou account. Tophour is a venue for salons on literature and current events, so many of its updates involve spreading the word about upcoming items of interest. It’s also fairly interactive with its roughly four hundred followers, including a recent exchange about how it conducts promotion for concert events. Yilin Publishing House, which issues translations of foreign literature, launched a Fanfou account in June that currently has more than 800 followers. It interacts with other Fanfou users and posts links to new titles, cover photos, and reviews on Douban. Recent interactions include a user asking about how illustrators are recruited, and a joking personal response to another Fanfou user that came with a prominent disclaimer, “This does not represent the official position of Yilin Publishing House.

// AjS

[Friday 5 is the product of my work at Edelman Digital (China). Link here for the full Friday 5 archive. If you'd like to be added to the bilingual (English & Chinese) Friday 5 email distribution list, please send me an email at: adam DOT schokora AT edelman DOT com.]

chinese microblogging platforms ::

Wednesday, October 29th, 2008

DannyYungOnMicroblogging:: microblogs in Chinese are called 叨客 (pronounced ”dao ke”), a combination of the characters for “chatter” and “blog.” Chinese microblogging providers arose in the wake of the (the original microblogging platform) initial popularity, and some of them adhere quite closely to the Twitter user experience – from external appearances, like the homepage / profile layouts, to internal functionality, like using @username to reply to another user’s post, limiting posts to 140 characters, and providing support for SMS updating and one or more instant messaging services (typically QQ and MSN). However, Chinese microblogging platforms are yet to be supported by any clients (e.g. Twitterific, Tweet Deack, Twirl, etc.). If you know of any clients, please leave a comment.

Twitter itself is the choice of China’s more internationally-oriented digerati: (a) because they were early adopters, before the Chinese clones got off the ground, and (b) because there’s little interoperability among all of the different choices, so users tend to join services where there are already conversations they want to follow.

Included below is a “top 5″ review  (in no particular order) of Chinese miroblogging platforms:

1) taotao  |  滔滔Tao Tao

Tencent’s entry into the microblog game leverages its vast QQ instant messenger user base to make it one of the most popular domestic Twitter clones. QQ users gain the ability to publish snippets of text through their browser, by updating their QQ signature, or by sending a text message from their mobile phone.

2) fanfou  |  饭否Fanfou

Fanfou’s open API interface allows 3rd party developers to create applications on top of the sites basic functionality. Interesting examples include Gongfan, which overlays comments onto a GoogleMap of China, and Doufan, which inserts a button on Douban user pages to report their activity in their Fanfou stream.

3) jiwaide  |  叽歪deJiwai.de

Despite its German URL, this company is actually based in Xuzhou. Jiwaide also features a GoogleMap mashup and an open API for 3rd party developer applications. The site’s off-the-shelf functionality is among the richest of China’s Twitter clones, featuring a front-pag e search box, and a wide array of widgets for most of the popular blog platforms.

 4) zuosa  |  做啥Zuosa

“What are you doing?” asks the name of the site, an apt description of what people use microblogs for. Zuosa has native support for including an image in each post, and offers support for video and multimedia links.

5) douban broadcast  |  豆瓣广播Douban

Miniblogs are also built in to other specialty social network sites. Douban, a book, music, and movie-oriented SNS, has a “broadcast” feature which reports any actions the user takes (updating their reading list, adding a friend, listening to a new song, etc); users can also write up their own mini-posts to include in the feed.

These are just a few of the many microblogging platforms in China; a more extensive list (without annotations) is available on the Web 2.0 reviews / news site THWS, which shows 27 Twitter-clones and 17 Twitter-like Web sites in China. (The THWS post is from 2007, its likely that some of these sites are no longer functioning.) 

// AjS